Refund Policy

We want you to love what you order. This policy explains when a refund, replacement, or cancellation is available for orders placed on Photorbit. For what's eligible to be returned, see our Return Policy.

Cancellations

Orders can be cancelled free of charge any time before they are marked "Packed" in your account's order history. Once an order has been packed or shipped, it cannot be cancelled.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with your order number and photos of the issue. We will arrange a free replacement or a full refund, at your choice. This is the only basis on which we accept returns — see our Return Policy for details.

Refund method and timeline

Approved refunds are issued to the original payment method via Razorpay. Refunds are typically initiated within 3–5 business days of approval, and may take a further 5–7 business days to reflect in your account depending on your bank or payment provider.

How to request a return or refund

Contact us at [email protected] or +91 86978 15372 with your order number. You can also raise a request via the contact page.

Contact

Photorbit, Ashiyana Building, Ground Floor, Bylane 2, Vivekananda Road, Sonarpur, Kolkata, West Bengal 700150, India