Legal

Return Policy

Effective: May 2026

This page explains what can be returned on Photorbit. For how refunds are issued and how long they take, see our Refund Policy.

We accept returns for defective products only

We do not accept returns for a change of mind, on any product — personalised or ready-made. Returns are accepted only when an item arrives defective, damaged, or different from what you ordered.

How to request a return

Contact us within 48 hours of delivery at [email protected] or +91 86978 15372, with your order number and photos of the issue. We will arrange a free replacement or a full refund, at your choice.

Personalised and customised products

Personalised and made-to-order items (custom photo frames, engraved mementos, name plates, and similar products) are produced specifically for you, so this same defective-item policy is the only basis on which they can be returned — they are not eligible for return simply because you've changed your mind.

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Photorbit, Ashiyana Building, Ground Floor, Bylane 2, Vivekananda Road, Sonarpur, Kolkata, West Bengal 700150, India

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+91 86978 15372 [email protected]Ashiyana Building, Ground Floor, Bylane 2, Vivekananda Road, Sonarpur, Kolkata, West Bengal 700150

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